eduWorx LEARNING HUB
Educator Support Centre

Support built around your teaching journey.

We are here to help you with your teaching journey.

Get support for courses, certificates, SACE points, teaching resources and platform access.

Submit a support request → Browse educator FAQs
✓ Course and platform guidance
✓ Certificates and SACE support
✓ Responsive educator assistance
eduWorx educator support consultant
Educator assistanceCourses, access and certificates
Professional supportGuidance when you need it
Dedicated Support

Contact the Educator Support Team

Our team can assist with platform access, educator queries, course content, certificates, technical issues and learning-path guidance.

Tlangelani Sibiya
TS

Tlangelani Sibiya

LMS Administrator

LMS Administration
User & Course Access
Platform Support
System Configuration

◷ Mon – Fri: 08:00 – 17:00 (SAST) ✉ info@myeduworx.co.za
eduWorx Support Team

Tlangelani Sibiya

LMS Administrator

Providing dedicated educator support and guidance across the eduWorx Learning Hub.

Responsibilities

  • LMS Administration
  • User & Course Access
  • Platform Support
  • System Configuration
Appear Mahlalela
AT

Tswarelo Mahlalela

Technical Support

Technical Troubleshooting
Video & Content Support
Mobile Access Support
Platform Issue Resolution

◷ Mon – Fri: 08:00 – 17:00 (SAST) ✉ info@myeduworx.co.za
eduWorx Support Team

Appear Mahlalela

Technical Support

Providing dedicated educator support and guidance across the eduWorx Learning Hub.

Responsibilities

  • Technical Troubleshooting
  • Video & Content Support
  • Mobile Access Support
  • Platform Issue Resolution
Tebogo Hlongwane – Data Systems Officer
TH

Tebogo Hlongwane

Data Systems Officer

Data Management
System Reporting
Data Quality Support
Programme Information

◷ Mon – Fri: 08:00 – 17:00 (SAST) ✉ info@myeduworx.co.za
eduWorx Support Team

Tebogo Hlongwane

Data Systems Officer

Providing dedicated educator support and guidance across the eduWorx Learning Hub.

Responsibilities

  • Data Management
  • System Reporting
  • Data Quality Support
  • Programme Information

Admin Support

Administrative coordination and support

Ayanda Mtshali
AM

Ayanda Mtshali

Admin Support

Administrative Coordination
Support Request Administration
Records & Documentation
Team Communication Support

◷ Mon – Fri: 08:00 – 17:00 (SAST)✉ info@myeduworx.co.za
eduWorx Support Team

Ayanda Mtshali

Admin Support

Providing organised administrative support to help the eduWorx Support Team respond efficiently to educator queries and maintain accurate support records.

Responsibilities

  • Administrative Coordination
  • Support Request Administration
  • Records & Documentation
  • Team Communication Support
Portia Phahlane - Admin Support
PP

Portia Phahlane

Admin Support

Administrative Coordination
Support Request Administration
Records & Documentation
Team Communication Support

◷ Mon – Fri: 08:00 – 17:00 (SAST)✉ info@myeduworx.co.za
eduWorx Support Team

Portia Phahlane

Admin Support

Providing organised administrative support to help the eduWorx Support Team respond efficiently to educator queries and maintain accurate support records.

Responsibilities

  • Administrative Coordination
  • Support Request Administration
  • Records & Documentation
  • Team Communication Support
Get Help

Submit an Educator Support Request

Give us the details below so the right support team member can respond efficiently.

Tell us how we can help

Fields marked with an asterisk are required.

Add a screenshot or photo that clearly shows the problem you are experiencing.

Popular Educator Help Topics

Open a question for quick guidance.

How do I access my courses?+

Sign in to the eduWorx Learning Hub, open My Courses, and select the course you want to continue.

How do I reset my password?+

Select Forgot Password on the sign-in page, enter your registered email address, and follow the reset instructions sent to your inbox.

Where can I find my certificate?+

Open the completed course and check the certificate or achievements section after you have completed all required activities.

Can I use the LMS on my mobile device?+

Yes. You can access the eduWorx Learning Hub using a supported mobile browser or the LearnWorlds mobile application, where available.

How do I contact the Support Team?+

Complete the Support Request form on this page or email info@myeduworx.co.za. Include your full name, district, school, course name, and a clear description of the issue.

How long does support take?+

The Support Team aims to respond within 1–2 business days.

What are the support hours?+

Support is available Monday–Friday, 08:00–17:00 (SAST). Requests submitted outside these hours will be handled on the next working day.

What should I do if a course does not open?+

Refresh the page, check your internet connection, and sign in again. If the problem continues, contact the Support Team and include the course name and a screenshot where possible.

◷ Normal support requests Response within 1–2 business days

Still need help?

Contact the shared eduWorx support team directly.